Empowerment of employees: how can it save you money? Well…by now, you’ve probably seen the disturbing video of Dr. David Dao being dragged off a United Airlines flight to make room for crew members who were traveling to another airport to staff another flight. The incident has created outrage in social media, sparked harsh criticism… Read More >>
In an interview with Josh Clement, the CEO of Soundview regarding change: We all know that people tend to resist change. He said that he gives credit his own fear and insecurity about doing the right thing in responding to the disastrous situation in 2008. That led him to ask his people for ideas and being willing to listen. He said that it was this transparency and trust that made all the difference. Everyone realized they were all in the same boat and the only way to survive was for them to all pull together.
I recently conducted a leadership retreat for a client in Santa Fe, New Mexico, one of my favorite towns. As usual, I made a bee line to Tia Sophia , which has been my favorite purveyor of Northern New Mexican food since I first visited there 15 years ago. (Northern New Mexican is quite different… Read More >>